At Anjuna, we help organizations build a Trusted Agentic Computing Practice so they can adopt AI safely. We do it by enabling Confidential Computing through our Seaglass platform, which lets large, regulated organizations run their most sensitive applications, AI agents, models, containers and Kubernetes workloads securely, without rewriting code. Our newest product, Anjuna Overwatch, adds an agentic governance layer that controls what enterprise AI agents can reach and records every action as audit evidence.
Our customers are some of the largest banks, fintech companies and government agencies in the world. They buy carefully, deploy into complex environments, and expand when they see results.
We are looking for a Customer Success Manager with a Professional Services background to own the post-sale journey for these accounts: from first deployment, through measurable value, to expansion across the organization.
This role goes beyond a traditional CSM seat. You will build and run Anjuna's forward deployed engineering motion: scoping engagements, placing forward deployed engineers (FDEs) inside customer teams, and turning those engagements into larger, multi-year deals. You will work closely with Sales, Product and Engineering, and report to the CTO.
What You'll Own
Customer Success and Deployment
- Own a portfolio of strategic accounts across banking, fintech and the public sector
- Plan and run POCs and pilots with clear, agreed success criteria
- Guide customers as they move applications into secure enclaves, from first workload to production
- Navigate customer security reviews, change control, vendor risk management and procurement
- Measure and report the value customers get, in their terms, to their executives and ours
Forward Deployed Engineering
- Build Anjuna's forward deployed engineering practice
- Identify accounts where an embedded engineer will accelerate adoption or unlock expansion
- Scope engagements, write statements of work, and define deliverables and exit criteria
- Staff, onboard and manage FDEs on site and within customer teams, including on-premises and air-gapped environments where required
- Track engagement delivery, utilization and customer outcomes
Account Expansion
- Own net revenue retention and expansion for your accounts, in partnership with Sales
- Map each customer's organization to find new teams, workloads and use cases, including Anjuna Overwatch
- Turn FDE engagements and successful deployments into larger, multi-year deals
- Drive renewals and spot risk early
Voice of the Customer
- Bring field feedback to Product and Engineering, with enough detail to act on
- Build repeatable playbooks for onboarding, deployment and FDE engagements
- Help shape professional services packaging and pricing
What Success Looks Like (First 6–12 Months)
- Every strategic account has a success plan, an executive sponsor and agreed value metrics
- The first FDE engagements are scoped, staffed and delivering at paying customers
- At least one FDE engagement has converted into a measurable expansion deal
- Time from contract to first production workload is shorter and predictable
- A repeatable FDE playbook exists that Sales can sell and we can staff
- Product decisions draw on structured feedback from real deployments
What We're Looking For
Required
- 7+ years in Professional Services, technical consulting or customer success for enterprise software, including 3+ years leading customer engagements
- Track record delivering complex deployments at large banks, financial services firms or government agencies
- Experience scoping and selling services engagements: statements of work, staffing plans and delivery budgets
- Experience managing or leading delivery engineers, consultants or solutions architects
- Proven ownership of renewals and expansion revenue
- Technical depth in Linux, cloud infrastructure (AWS, Azure or GCP) and containers or Kubernetes
- Comfort presenting to both CISOs and the engineers who run the systems
- Strong writing: success plans, executive updates and statements of work
Strongly Preferred
- Experience building a Professional Services or forward deployed engineering function from scratch
- Background in security products: data protection, identity, encryption or key management
- Familiarity with regulated environments: FedRAMP, PCI DSS, SOC 2 or bank model and vendor risk processes
- Exposure to Confidential Computing, Trusted Execution Environments or hardware security modules
- Experience with AI and agentic tooling in the enterprise
- Early-stage startup experience
Who Thrives Here
- Services leaders who still enjoy getting hands-on in a customer's environment
- People who see delivery as the best route to expansion
- Builders who would rather create a practice than inherit one
- People comfortable working with bank CISOs, agency program offices and our own engineers in the same week
Why Anjuna
- Build the forward deployed engineering practice from day one
- Work with some of the largest and most security-conscious organizations in the world
- Bring Confidential Computing and AI governance into production at scale
- Work closely with leadership, with direct influence on how we grow accounts
If you want to turn hard deployments into lasting customer relationships, and you want to build the team that does it, we'd love to talk.